Tag: Conversational AI
Getting to know about Clinc’s conversational AI
Briefing on the product
Founded by a group of computer scientists from Michigan University in 2015, Clinc has been gaining limelight on several accolades. Starting from a simple AI platform, it has now transformed into providing financial solutions to the market. Its recent launch speaks about a customizable and conversational platform that streamlines consumer queries and offers a collated feedback to the entrepreneurs. Sounds interesting, right? Read on to find more about the same.
Features of the product
The following enlists the wide array of features provided by the latest model from Clincand how is it going to transform the lives of millions:
- Inclusion of a virtual assistant by the name of Finie and developing a platform related to the same for providing collective feedback on the consumer requirements within a lesser period.
- Compatibility to the requirements of some of the well-known clients from different verticals, like Stryker, Ford, Wendy to name a few.
- Enhanced bandwidth of the module for meeting the requirements of a large group of consumers, who are not able to visit the banks due to COVID-19 and are hence looking for virtual options to connect (without hampering the overall health).
- Allows the people to view their credit history, scores, and other data effortlessly and take actions accordingly for the management of the cards.
- Usage of the AI data to replace the bulk of waste data from the call centers and therefore reduces the dependency of going extra mile for maintaining the call records.
- Financial genie to answer all of the questions from the new module of Clinc and offer a quick response for bringing changes in the data.
- Customized codes and addresses of the consumer queries based on the fonts and other requirements to solve the issues on a priority.
Therefore, the new module of AI is sure to help out in the current pandemic scenario.
Advantages of the product
The following are the advantages of going for the new module from the company:
- Easy integration into the crowdsourcing platforms for data management and reduced cost of data entry.
- Improvised semantics for embedding the data in open space and improved language for formalizing the feedback process.
- A low-cost platform for both personal and official usages.
- Generation of APIs for maintaining the track of spending on different assets.
Therefore, it is no doubt that Clinc is working towards changing the face of AI in financial solutions. Data management is going to become very easy now.
How Artificial intelligence works for human engagement?
Many companies are incorporating conventional AI technology into their customer engagement strategies because of the companies benefits. Now the conversational AI technology marketing and commerce are proven as the business strategies for a great future. The AI technology can be used for the consumer’s journey in the engagement channels such as live chat, a messaging application, social media, or emails. The help of Conversational AI technology in an omni-channel approach will allow customer engagement on the channels they prefer for quick responses or solutions and protective engagement.
Benefits you will get will be undeniable
First is a scale of efficiency- with the AI technology which works 24/7 you can easily manage your user’s demand and you can use this for business units too. This will eventually help to give more proper support to the staff’s work and build a business while achieving operational efficiency.
The second benefit you will get is supports agents
The level of work a human agent does while having one on one communication with the customers cannot be denied. The conversational artificial intelligence technology helps to take the load off these agents by fielding front-line, often repetitive user queries. The Support agents can then easily focus on making a good relationship with the customer when it matters the most.
Another benefit is it contains costs
Containing cost means it eventually increases the revenue of the business. By increasing the customer engagement level without increasing costs helps you to earn more profit. The more engages the users are the more likely they are to buy as well as stay loyal.
And last is the leverage of data-driven insights
As the AI technology always works to engage with clients it also works on feeding your business with accurate data that can be used to drive your business ahead. This can also provide businesses a competitive advantage and then uncover a better alternative to exploring.
The company Clinc has recognized that conversational AI had created some significant advances. And if you know that conversational AI technology and virtual agents are at the forefront of customer service and business operations. They are paving the way for many different businesses looking to the voice channels. So the competitive advantage gained by integrating some factors now can position businesses well as the intersection between technology, and organization easily.
